Privacy policy
The present privacy policy governs the relations between any visitor / user of the site "www.duchatel.com" and the owner merchant of the site, know the Sarl Duchattel, French commercial company with the social capital of 135.000 euros, domiciled 48 Avenue Édouard VII 64200 Biarritz, registered at the RCS Bayonne under number 480 547 314, SIRET 480 547 314 00025, Code NAF 4771Z (Retail of apparel in specialized store), intra-Community VAT number FR18480547314. Contact: "contact@uchatel.com". Telephone number: +33 (0) 6 74 92 28 83.
In addition, Shopify is the provider chosen by the Sarl Duchattel to design the site "www.chattel.comFrom the services and features of this cloud-based web development platform also loading its hosting on its servers.
Sarl Duchattel has taken care to choose a partnership that can guarantee a high degree of securing data. Shopify has put in place security measures to protect the personal information it is required to collect, treat, host, including physical, electronic or procedural measures. Among other things, it offers secure HTTPS access to most service areas; Each shop Shopify has a 256-bit SSL certificate. The transmission of sensitive payment information (such as a credit card number) is protected by an Encrypted SSL / TLS connection compliant with the standards of the sector, being certified PCI DSS (Payment Card Industry Data Security Standards), Level 1.
1 / Cookies
In application of the EPRIVACY directive, Internet users must be informed and give their consent prior to the deposit and reading of certain traces, while others are exempted from the collection of this consent. Article 5 (3) of Directive 2002/58 / EC amended in 2009 shall submit the principle of prior consent of the user prior to storage of information on its terminal or access to information already stored on that -I, unless these actions are strictly necessary for the provision of an online communication service expressly requested by the user or have the sole purpose of allowing or facilitating electronic communication. Article 82 of the Data Protection Act transposes these provisions into French law.
The consent provided for by these provisions refers to the definition and conditions set out in Articles 4 (11) and 7 of the RGDP. It must be free, specific, illuminated, unambiguous and the user must be able to remove it at any time with the same simplicity he has granted. The CNIL adopted on September 17, 2020 recommendation In particular, to propose examples of practical arrangements for consent.
The Sarl Duchattel and its SHOPIFY provider (web-based web design platform and accommodation service) use different cookies on the website "www.duchatel.com", including to measure the attendance of the site as well as you to propose videos , sharing buttons, lifts of social platform content and animated and interactive content.
A cookie is a text file deposited on your computer when visiting a site or the consultation of an advertisement. It allows you to keep user data to facilitate navigation and allow some features. Cookies are managed by your internet browser. The terms of "cookie" or "tracer" covered in the case of "fingerprinting(Calculation of a single device identifier based on elements of its configuration for tracing purposes), the invisible pixels or "web bugs"; Any other ID generated by software or operating system (serial number, MAC address, unique terminal identifier (IDFVV), or any dataset that is used to calculate a single footprint of the terminal (for example via a method of "Fingerprinting").
3 types of cookies are deposited on our website:
- Internal cookies needed to operate
They allow the site to function optimally. You can oppose and delete them using your browser settings, as shown by Infra, but you must keep in mind that your user experience may be strongly degraded.
- Audience measurement cookies
In order to improve your experience on our site, we measure its audience with a solution using cookie technology (Google Analytics: AdWords Comparative Analysis). The collected data provide only anonymous attendance statistical data.
When visiting our site, you are automatically informed of the presence of these cookies. We invite you then to indicate your choices. Cookies are only deposited if you accept them beforehand. In addition, you will be able to inform you and set your cookies to accept or refuse them by going to the "Privacy Policy & Cookies" page, on the active link « Cookie Management » Present at the bottom left in the footer of each site page. You will indicate your preference to be overall for the site, or service per service.
- Third party cookies
They are intended to improve the interactivity of our website, which relies on certain services offered by third parties. This is: Facebook Group & Instagram.
These features use third-party cookies filed by these services. On your first visit to "www.dusthatel.com", a headband informs you of the presence of these cookies and invites you to indicate your choice. They are only deposited if you accept them or continue browsing the site by visiting a second page. You can set your cookies at any time to accept or refuse them by going to the page "Cookie Management", which is present at the bottom left in the footer of each site page.
You also have control means and / or locking with cookies with the functionalities provided by your browser, which allows you to disable all cookies. However, such a choice will degrade the functioning of our site. This is the reason why you could prefer to disable only cookies not necessary for the proper functioning of our site, via our management tool.
We give you the links below major browsers (note that they can possibly vary).
You can control how our partners use your information with the links below:
Manage Google ad parameters
Manage Facebook ad parameters
https://help.instagram.com/1896641480634370?ref=ig
In order not to keep the connection logs that are collected using cookies and other tracers used as part of our web services, we do not store them beyond a duration of 18 months.
Since the online store of the Sarl Duchattel is a Shopify shop, we invite you to consult carefully the Shopify policy in terms of cookies, which is accessible to the following address:
In terms of cookies, Shopify says:
"Why Shopify uses similar tracking cookies and technologies?
"We use cookies to recognize your device and provide you with personalized experience on our websites or through our services. We also use cookies as part of the services, for example to operate the basket of our merchants' shops. To learn more about how we use cookies on our sites and those of our merchants, consult ourCookie Policy.
"We also use cookies to broadcast targeted ads fromGoogle, Facebook, Bing, SourceKnowledge, and other third-party distributors. We also use cookies and other information from your browser and / or your device to provide you with personalized ads, advertising broadcast and reports on multiple sessions and devices.
"Our third-party advertising partners use cookies to track your previous visits to our websites and elsewhere on the Internet to offer you targeted advertisements. For more information about targeted or behavioral ads, please visithttps://www.networkadvertising.org/understanding-online-advertising.
"Deactivation: You can disable targeted advertisements proposed by specific third-party distributors by visiting thedeactivation pageof the alliance for digital advertising or thedeactivation pageof the network advertising initiative.
"We are also likely to use tags, software development kits, and other automatic tracking methods on our websites, in our communications with you and in our products and services to measure performance and engagement. .
"Please note that since there is no common advice on how to" do not follow ", we do not modify the collection of our information and our use practices when we detect such a signal from the part your browser. »
Consultant / using the SARL Duchattel merchant site are informed of the need to consult Shopify's cookies' policy. They are also invited to consult the Cookie Policy of PayPlug, Shopify's partner and SARL Duchattel in terms of online payments (see below):
https://www.payplug.com/fr/politique-relative-aux-cookies
2 / Personal data
The protection of your personal data is supported by our company.
Navigation on our website "www.duhatel.com" and the use of its features for possible purchases must intervene after reading this Privacy Policy for the Use and Protection of Your Personal Data, Constituted by any information directly or indirectly for your identification, such as your name, first name, email, telephone number, postal address, your preferences concerning the subscription to our newsletter or information about our promotions ...
Personal data can therefore be collected during the creation of your account and / or or because they are necessary for the management and monitoring of your orders, to our exchanges; In addition, information (not personal) can be collected during your navigation, such as the history of your navigation, the type of terminal and browser, your location ...
This is the reason why this privacy policy is permanently accessible, by means of a present tab, particularly from the home page of our website, but also at the bottom left in the footer of each site page; that it is downloadable on a durable and printable support, if you wish.
Navigation on our website and the use of its features for any major purchases of its full legal capacity is also the framework of the provisions of the General Terms of Sale Agreement, also downloadable on Durable support on the home page of our site, in the footer of each page of the site.
The Sarl Duchattel has designated a Delegate for the protection of internal data.
This is Mrs Anne Bonrepos. You can contact it for any questions relating to your personal data by email at the following address: "contact@dusthatel.com".
or by mail:
- Mrs Anne Bonrepos / Data Delegate
- Sarl Duchattel
- 48 Avenue Édouard VII 64200 Biarritz, France
In application of the legislation, each form put in place by our services limits the collection of your personal data to the necessary information and indicates which the objectives of the collection of these data (aims), if these data are mandatory or optional for the management of your request. You can always get to know it and you benefit from a right of rectification or withdrawal by sending your request, by email or mail, to the attention of our delegate to the data protection.
The European Data Protection Regulations (RGDP) imposes concise, transparent, understandable and easily accessible information for those concerned. Transparency allows people concerned to know the reason for collecting the different data concerning them; to understand the treatment that will be made of their data; to ensure the control of their data by facilitating the exercise of their rights. For treatment managers, it contributes to the loyal treatment of the data and makes it possible to establish a relationship of trust with the persons concerned.
Different treatments of your personal data can intervene when you provide us with our website.
at/ The Sarl Duchattel requests your personal data for the sole purpose of honoring orders made through its website, including deliveries. As such, we need to gather your name, first name, phone number and email for commercial controlling and your mailing address for deliveries. In addition, with regard to your courier address, we propose to accept to receive, at a reasonable frequency, our newsletter and our promotional offers by email, after having asked for the authorization of such communication, authorization that You obviously remain free to withdraw at any time, by contacting by email or mail our delegate for data protection. Our company will limit its phone calls to the strictly necessary situations to honor your orders, for example in the event of a stock problem, any difficulty (or doubt on this or that element of your order), as many situations that would require from our point of View a direct and quick contact to better serve you.
We keep your personal data internally on a dedicated computer, benefiting from all standard security tools. We also ensure the limitation of access to these data (and the system concerned) to the necessary persons, in the company, to ensure the expected services, people who have been sensitized internally to the importance of securing and confidentiality Personal data.
Always to ensure our obligations, we necessarily have to communicate this personal data to our confidence service provider who provides for us all delivery operations on all territories: DHL. We have chosen to avoid the multiplication of partners to avoid a possible dispersion of personal data. We may be required to change for any reason that they are providers during our business activities, to ensure our services, without the need to justify it. However, we will take the same precautions with regard to your personal data, including by choosing partners still having a degree of security sufficient and consistent with market standards.
We do not make any other use of your personal data that we have gathered through our website, which we are dealing with and that we store internally; In particular, we do not communicate any of your personal data to third parties (except those who remain strictly necessary for the performance of our services with you); We do not sell your data.
We have put in place technical and organizational measures to ensure the safety, integrity, authenticity and confidentiality of your personal data. We also make sure our partners maintain an optimal level of protection.
We keep your personal data in the company (our computer system) as long as your account is active on our site and / or that is necessary to provide you with our services. In addition, we keep your personal data after deactivating your account (whether it is the cause) or total inactivity for a long time on your personal account, this for a reasonable time, to the extent that it constitutes a practice. Practice To comply with our legal obligations, to resolve potential disputes, prevent fraud or abuse, enforce our agreements and / or to protect our legitimate interests. This time can not exceed 3 years after deactivating your account (whether it is the cause). For the protection of your data, we also reserve the right to suspend an account that would remain totally unused for a long continuous period (after 3 years without any activity on the account or order), but that you can reactivate freely whenever you want.
We also made the choice not to collect or foreign processing, nor retain the bank data that you have led to inquire on our website, at the time of purchase. This is one of the reasons we have chosen our Shopify partner, which is guaranteed to hold international certifications in this area (Certified PCI DSS - Payment Card Industry Data Security Standards -, Level 1) and one of Shopify's partners for Online payments: The French company PayPlug.
b / In terms of online payments, the SARL Duchattel has opted for some partnerships offered by Shopify, which guarantee the users of our site a high degree of protection, which is the case with the PayPlug company, whose majority shareholder is Natixis, chosen by the Sarl Duchattel.
PayPlug has become in November 2016 a European payment institution approved by the ACPR (Banque de France):
Payplug presents all guarantees for securing online payments (PCI DSS Certification):
https://www.payplug.com/about#security
As a result, sensitive data for online payments are processed and retained by Shopify and PlayPlug, the SARL DuChattel is no destineer or custodian of bank data provided by its customers during a purchase on its site.
Customers are also invited to consult the PlayPlug Privacy Policy:
https://www.payplug.com/fr/politique-de-confidentialite
PayPlug is registered in the Paris Trade and Companies Register under the number RCS 751 658 881; Its head office is 110 Avenue de France, 75013 Paris. This is a registered payment institution with the Prudential Supervisory and Resolution Authority (ACPR) under number 16778.
Siret number: 48054731400025
The Cookie Policy of PlayPlug is available at the following address:
https://www.payplug.com/fr/politique-relative-aux-cookies
The DuChattel Sarl deals, keep or collects no bank data directly.
vs/Shopify is the digital provider chosen by SARL Duchatel to design the site "www.dusthatel.com", from the services and functionality of this web-based web-based development platform, which also loads its maintenance and his accommodation on his servers.
The Sarl Duchattel strongly engages the visitors and users of the site "www.duchatel.com" to regularly consult the Privacy Policy of Shopify to verify that it approaches them, Because it affects the conditions of use (navigation and commands) of our website, on the processing of data from the users made by Shopify and its partners, on their conservation.
The data confidentiality policy of Shopify is particularly available at the following addresses:
- https://www.shopify.fr/legal/confidentialite
- https://www.shopify.com/legal/privacy
- https://www.shopify.com/legal/terms
To meet the European data protection requirements, where a person concerned accessing a Shopify shop is in the European Economic Area, his personal data will be processed by the Irish subsidiary of Shopify, Shopify International Ltd.
Shopify says comply with the requirements of the European Data Protection Regulations of May 25, 2018 (RGDP), including having updated its Privacy PolicyIn order to include more information on RGDP-extended rights, as well as more detailed information on how Shopify processes personal data, as required by Articles 13 and 14 of the RGDP. Shopify added a addendum on data processingUnder the terms of use of Shopify online, in accordance with Article 28 of the RGDP. It has implemented a detailed procedure for processing applications for data from the data of persons concerned, requests for suppression and government access requests; drafted a White Book To help merchants and partners understand how Shopify interprets and addresses its Obligations under the RGDP.
As part of the provision of services, a person's personal data accessing a Shopify shop in the European Economic Area can be transferred to other regions, including in Canada and the United States. These transfers will be made in accordance with the applicable data protection legislation. In order to ensure that the information is protected when they are transferred outside the EEA, Shopify relies on the United States Privacy Shield, as well as on intragroup contracts between its different subsidiaries, which can Process the information on behalf of Shopify International Ltd. The RGPD prohibits the export of the personal data of Europeans outside Europe, unless this information is adequately protected. Shopify protects personal data in accordance with RGDP requirements when transferring and processing in the United States and Canada. Shopify has set up its data flow to meet these bonds for merchants. As stipulated in Section 12 of the Shopify Privacy Policy, all European personal data are initially received by merchants and treated in Ireland by Shopify International Ltd., an Irish subsidiary of Shopify, which then transfers this data in accordance with RGPD:
For more information about how Shopify receives and processes personal data from the European Economic Area (EEA) and the United Kingdom in accordance with RGDS standards and good information security practices, Consult theWhite Paper on the RGPDShopify.
If you have any questions about your personal information or the Privacy Policy of Shopify, or if you wish to file a complaint regarding the way Shopify processes your personal information, you can contact Shopify by e-mail at the addressprivacy@shopify.comor using the coordinates below.
If you reside in Europe:
- Shopify International Limited Attn: Data Protection Officer
- C / O INTERTRUST IRELAND
- 2nd Floor 1-2 Victoria Buildings
- Haddington Road / Dublin 4, D04 XN32
- Ireland
If you reside in Asia, Australia or New Zealand:
- Shopify Commerce Singapore Pte. Ltd.,
- 77 Robinson Road, # 13-00 Robinson 77,
- Singapore, 068896,
- ATTN: LEGAL / PRIVACY TEAM
If you live in another part of the world:
- Shopify Inc. / Attn: Chief Privacy Officer
- 151 O'Connor Street, Ground Floor
- Ottawa, ON K2P 2L8
- Canada
The Sarl Duchattel, for the sake of transparency vis-à-vis its users of its site, therefore communicates the permanent link of this policy above. In terms of personal data, Shopify indicates in particular in its policy:
"We do not fail and will never perform any sharing, disclosure, sales, rental or provision of personal information with other companies (other than shops Shopify with whom you interact in particular, Or third party applications or third-party service providers used if you are a client, or the partners you engage if you are a merchant) for the marketing of their own products and services. We do not "sell your customer information, or" sell "them in the future, according to the term used by California law.
"If you are a merchant who uses Shopify's services, we do not use personal information we collect about or about your customers to contact or start your customers independently. However, Shopify can communicate with your customers or do it from them if we get their information from another source, such as a direct contact initiated by customers. "
Shopify also indicates in its privacy policy:
"3. Customer Information
What information do we collect from our merchants customers and why?
"We collect the name, e-mail address, shipping and billing addresses, payment details, the name of the company, the phone number and the IP address of our merchants, all As the information relating to the orders you spend, the shops supported by Shopify that you visit and the device and the browser you use.
"We use this information to provide services to our merchants, including the management and processing of orders, protection against risk and fraud, authentication and payments. We also use this information in order to improve our services.
"If you opt for Shop Pay, we keep and use this information to pre-fill your payment information. We also use this information to help us customize and improve your experience when you visit a merchant's shop by showing you goods and services that may interest you.
"We use some of the personal information that you provide to us to reach a certain level of automated decision-making. For example, we use certain personal information (such as IP addresses or payment information) in order to automatically block certain potentially fraudulent transactions for a short period of time.
"When do we collect this information?
We collect this information when you use or access a shop that uses our services, for example when you visit a merchant's site, place an order or open an account on the site of a merchant.
"We also collect this information when you opt for Shop Pay, or when you use Shop Pay to pre-fill your payment information.
"In addition, we are working with third parties who provide information about our merchants' customers, for example to rule out the merchants associated with fraud.
"When and why do we share this information with third parties?
Shopify collaborates with several thirds and service providers to provide merchant services, and we are likely to share personal information with them as part of these efforts.
We are also likely to share your information in the following cases:
To prevent, investigate or take measures concerning illegal activities, suspicions of fraud, situations involving potential threats to the physical integrity of any person, violations of our terms of use or any other services agreement, or for other requirements provided for by law.
If the merchant you are visiting or accessing the shop asks us to transfer this information (for example, if it authorizes a third-party application to access the personal information of the customers).
To comply with legal requirements or to respond to court orders, assignments, mandates or other legal applications from public authorities (including to meet national security requirements or public order maintenance requirements) .
"Personal information can also be shared with a company that acquires our merchant business or company you are visiting or accessing the shop, whether through a merger, acquisition, bankruptcy, dissolution, reorganization. or any other transaction or similar procedure.
Shopify is responsible for all subsequent transfers of personal information to third parties in accordance with the Privacy Shield EU-US, the Privacy Shield Switzerland and the Personal Information Protection Act and Electronic Documents of Canada (LPPDE). »
The legitimate uses made by the Sarl Duchattel of your personal data
In application of the legal provisions, the uses we make of your personal data are strictly limited and legitimate. Regarding the aims of treatments, it is primarily to ensure the services you expect from our society, mainly after ordering or requested information, so that we can directly and indirectly, to the Assistance from our partner, make the expected deliveries, but also be able to communicate if necessary with you, or communicate in the information that you have previously agreed. Other data are collected to allow you access to our site and its use.
Thus, to a purchase on our site (Legal Foundation), correspond to the aims of processing the following collected data: to ensure the delivery of your products / Manage our commercial relationship (including returns, withdrawals, possible complaints ...) / Process all requests related to your rights in terms of personal data.
To your consent (legal basis), correspond to the necessary personal data processing purposes: receive our newsletters and personalized offers / promotions ...
We also present a legitimate interest in collecting information or data since these allow the use of our site, its improvement (quality, performance ...), the follow-up of these uses seen from improving the navigation experience, the development of statistics and analyzes to improve the knowledge of our users / clients; that they are likely to preserve our rights, fight against fraud.
You can exercise the following rights by contacting our Delegate for Personal Data
In accordance with the legal provisions, you benefit from:
- A right of access:You have the right to access personal data about you that we are dealing with;
- A right to information:You can get information about how we process your data.
- A right of rectification: If they are inaccurate or incomplete, we can rectify your request your data;
- A right to erasure:You have the right to delete your data (subject to the modalities set out in Article 8 below);
- A right to portability : To the extent that the conditions of exercise of such a right prove to be met, you have the right to request the portability of your data;
-
Of a right of opposition:You can at any time ask no more receiving our communications.
You can simply address all or part of your rights by sending a letter to the attention of our delegate to personal data:
- Mrs Anne Bonrepos
- Data delegate
- Sarl Duchattel
- 48 Avenue Edward VII
- 64200 BIARRITZ / FRANCE
By email, at the following address: "contact@dujerl.com".
Due to the sensitivity of personal data issues, we reserve the right to ask you for a proof of identity, when you request or later.
If you no longer wish to receive our newsletters or promotional offers, you can simply click on the unsincess link present in all our emails.
In the event of a claim relating to the protection of your personal data, you can contact the French supervisory authority at any time: the National Commission for Informatics and Freedoms, located 3 Place de Fontenoy, 75007 Paris